Another trip back in time, to January 31st...
The “Soup Nazi” episode of Seinfeld is perhaps one of the more memorable in sitcom history, but I did think it was fictional… at least until I went in search of the quintessential Philly Cheesesteak.
It didn’t dawn on me that I needed to experience the “original” cheesesteak until I saw a cd at a gift shop entitled “The Cheesesteak Song.” Suddenly on this, my final night in Philadelphia, I had a quest. I asked a local where I could get a good cheesesteak, while remaining close enough to the freeways to not get hopelessly lost. I was given directions to a place in South Philly called Pat’s King of Cheesesteak.
Finding it turned out to be the easy part. Parking? Well, that was a different matter. That part of town is a “one-way” grid of epic proportions, but with streets about 15 feet wide. With cars parked along every single inch of every curb, that makes for one tiny little lane in the center, barely enough to get through. I actually saw a couple of what I thought were miniscule alleyways, but the street signs seemed to indicate that they were indeed lanes of travel. Maybe for mopeds. There was no way my rental car was getting through!
After circling for a while and trying to decide how badly I really wanted that cheesesteak, I finally found a likely looking parking spot. I could fit there without technically blocking the fire hydrant, and the curb wasn’t painted yellow at any rate. Despite inner forebodings about getting the rental car towed and finding myself stuck in the city, I saw other vehicles parked much worse than I would be. In a moment of “recklessness” (because you all know how “reckless” I can be), I decided to leave the car there for 15 minutes and hoof it to Pat’s King of Cheesesteak, which was now several blocks away.
Pat’s is basically a walled-in kitchen on a small triangular lot between 3 streets. Patrons line up –and boy do they line up!– to order their food and either take it to go, or eat at one of a few small outdoor tables. Being that the temperature was barely into the 20’s and with windchill it felt even colder, I decided not to linger any longer than necessary. As I was standing in line, I could see one of the kitchen windows, stacked with giant cans of Cheese Whiz. I kid you not. Does Cheese Whiz qualify as “cheese” in the proper sense of the word? Perhaps not, but its uncanny ability to melt into velvety smooth cheese sauce is really the whole purpose of its existence.
While hopping up and down a bit to keep the teeth-chattering at bay, I started to get close enough to the front of the line to read the “how to order” sign. This is when I started wondering if Pat and the Soup Nazi are related. I can’t remember the sign word for word, but here’s the best approximation I can give…
1. Decide if you want your cheesesteak with onions (“wit”) or without onions (“wit-out”).
2. Specify what kind of cheese you want on your steak: Cheese Whiz, American, Cheddar, or Provolone.
3. Have your money ready. Do any borrowing while you are waiting in line.
4. Practice your order while you are waiting. If you don’t get it right the first time, you can go to the back of the line and try again.
I did practice. And I *almost* passed for a seasoned cheesesteak orderer. I got the words out all right, and handed over my money efficiently. But wait… where do I actually get the cheesesteak? I was so busy practicing in my head (“American mushroom cheesesteak wit-out… American mushroom cheesesteak wit-out… American mushroom cheesesteak wit-out…”) that I didn’t watch anyone in front of me actually get their food. In that moment, I reverted to my Soup Nazi education. I ordered, handed over my money, and stepped to the left. And then I heard it. “Hey, ma’am! You have to wait for your sandwich!”
Doh! So close. Oh well. My abundance of fleece outerwear and lack of stiletto boots for walking in the city probably already gave me away as a west coaster. After 25 years in Washington and Oregon, I guess it’s hard to hide anyway.
So the mission was a success. I got my cheesesteak. I was not sent to the back of the line as punishment. My rental car was just where I left it, safe and sound. And most importantly, I eventually found my way back to I-76 W, I-476 S, and my temporary home sweet home at the Marriott in Devon Square.
Another day in Philly, another adventure. The last adventure remaining: finding my way back to the airport. Don’t laugh. It may be more of a challenge than you think…
Monday, February 09, 2009
Thursday, February 05, 2009
Philadelphia Part I: Battle of the Airlines
This should have been posted on Sunday, January 25th, so you'll have to take a little trip with me back in time...
I’m en route to Philadelphia – somewhere I’ve never been – for software configuration training. I’m excited since I’ve wanted to take this class for a couple of years now, but I’m also a touch apprehensive. Partly that’s due to my usual reticence about leaving my furry, quadrapedal children at home, this time for 8 days. Also, though, there’s the “what if” game… What if this is too abstract for my brain to comprehend? What if I stink at this and my manager realizes he’s spent $4,500 to send me to a class and still gets no additional skills from me?
I actually had a “test anxiety” dream a couple of weeks ago. I dreamed that after this weeklong brain-stretching extravaganza, I was supposed to take a highly technical test to show what I had learned. I sat down in the classroom, broke the seal on my test booklet, and – to my horror – found that it contained nothing but legal and employee relations questions: “You suspect Employee A is embezzling money from the company. Describe in detail how you would proceed.” “Employee B and Employee C have been in a physical altercation, and both claim that the other employee instigated the fight. What are your next steps?” etc. This being a dream, naturally I could not find an instructor to tell that I had been given the wrong test booklet, and the others around me were blissfully finishing their test in record time and with utmost confidence in their success, while I wailed and bemoaned my fate.
Yes, folks, that’s a bona fide HR nightmare. :o)
This morning did not get off to an auspicious start. I was running a few minutes late – I know, I know… try not to be shocked, right? – and didn’t really allow enough extra time to park in the shuttle lot and take the bus to the terminal. I arrived at the ticket counter 43 minutes before takeoff, only to find out that United’s cutoff is 45 minutes before takeoff. 2 minutes. Seriously. They refused to let me get on my scheduled flight, even though my seat would be vacant. They also charged me $75 for the privilege of being bumped. I was NOT a happy camper to say the least. So after waiting almost 3 hours at PDX until the next flight, a very grumpy and tired Lisa sat in seat 17E mentally ranking and rating United against my usual carrier, Southwest. Here’s my tally so far…
Ticket agents… SWA ticket agents, in my experience, are friendly and accommodating. They actually want you on their flights. Even during freak snowstorms that cause thousands of flight cancellations, they try to get you to your destination without too much fuss. And they look the other way when you’re laden with Christmas gifts and so your bag weighs a couple pounds over the 55-pound limit. United, on the other hand, was unbending and unhelpful in general. It was too much for the attendant to help me successfully use the self-check in kiosk. It wasn’t possible to let me on the flight if my reserved seat hadn’t already been filled by someone on standby. There were no smiles, no apologies, no pathos. SWA +2 United -3
Seating Assignments… This one is a toss-up. The SWA open seating has a certain cattle call feel to it, with folks trying to check in via the web exactly 24 hours in advance to get the coveted A passes with low numbers. On the other hand, there’s a certain advantage to choosing your seat and being (mostly) able to avoid sitting near the families with screaming toddlers whom you noticed in the terminal and prayed (in vain) would not be on your flight. SWA +1 for freedom. United +1 for a more calm boarding procedure.
Checked Baggage… SWA still allows up to 2 checked bags per person, up to 55 pounds each. No fees. United charges $15 for the first bag, $25 for the second bag. SWA +1 United -1
Snacks… SWA still gives you complimentary beverage service and your choice of pretzels or peanuts. United charges $6 for a snack box. Cash only, preferably exact change. SWA +1 United -1
Flight Attendants… SWA has those wonderful, witty, cheeky flight attendants I enjoy so much. I think there are sarcasm and irony portions of their flight attendant exams. On the flight back to Portland after Christmas, one such flight attendant got on the intercom and requested that a certain passenger called Josh ring his call button if he was aboard. When the 30-something-year-old pushed the button, the flight attendant got back on the intercom for everyone to hear and said this: “Josh, your hotel just contacted us. I’m sorry, but they were unable to find the Spiderman pajamas you left there last night. They said you can call back later and they’ll check again.” Heh. Now that was funny. United? Not a single joke cracked in 3 ½ hours. How very boring. On the other hand, at least they weren’t rude. SWA +2 United 0
In-Flight Movie… I’ve never been on a SWA flight that’s had a movie. United treated us to “The Duchess” today, featuring Keira Knightley. SWA -1 United +1 for showing a movie and +1 additional since the movie did not feature any SNL alumni.
Passenger Flatulence… Today felt like I was at a military training base in the biological weapons training facility. Okay, I know I can’t truly blame the airline for the copious consumption of gas-inducing foods by the persons sitting near me – after all, it’s not like the airline gave us any food! – but maybe those oxygen masks need to be available for more situations than loss of cabin pressure. No score here.
Landings… My last two landings with SWA have been at significant speeds, such that myself and many other passengers braced our hands against the seats in the event we’d go sliding off the end of the runway. United had fairly clean landings today, with only minor side-to-side movement. SWA -1 United +1
Okay, let’s check the tally… Drumroll please…
SWA: 5
United: -1
I guess it’s official… I prefer good ol’ customer service to in flight movies or other “luxuries.” :o)
I’m en route to Philadelphia – somewhere I’ve never been – for software configuration training. I’m excited since I’ve wanted to take this class for a couple of years now, but I’m also a touch apprehensive. Partly that’s due to my usual reticence about leaving my furry, quadrapedal children at home, this time for 8 days. Also, though, there’s the “what if” game… What if this is too abstract for my brain to comprehend? What if I stink at this and my manager realizes he’s spent $4,500 to send me to a class and still gets no additional skills from me?
I actually had a “test anxiety” dream a couple of weeks ago. I dreamed that after this weeklong brain-stretching extravaganza, I was supposed to take a highly technical test to show what I had learned. I sat down in the classroom, broke the seal on my test booklet, and – to my horror – found that it contained nothing but legal and employee relations questions: “You suspect Employee A is embezzling money from the company. Describe in detail how you would proceed.” “Employee B and Employee C have been in a physical altercation, and both claim that the other employee instigated the fight. What are your next steps?” etc. This being a dream, naturally I could not find an instructor to tell that I had been given the wrong test booklet, and the others around me were blissfully finishing their test in record time and with utmost confidence in their success, while I wailed and bemoaned my fate.
Yes, folks, that’s a bona fide HR nightmare. :o)
This morning did not get off to an auspicious start. I was running a few minutes late – I know, I know… try not to be shocked, right? – and didn’t really allow enough extra time to park in the shuttle lot and take the bus to the terminal. I arrived at the ticket counter 43 minutes before takeoff, only to find out that United’s cutoff is 45 minutes before takeoff. 2 minutes. Seriously. They refused to let me get on my scheduled flight, even though my seat would be vacant. They also charged me $75 for the privilege of being bumped. I was NOT a happy camper to say the least. So after waiting almost 3 hours at PDX until the next flight, a very grumpy and tired Lisa sat in seat 17E mentally ranking and rating United against my usual carrier, Southwest. Here’s my tally so far…
Ticket agents… SWA ticket agents, in my experience, are friendly and accommodating. They actually want you on their flights. Even during freak snowstorms that cause thousands of flight cancellations, they try to get you to your destination without too much fuss. And they look the other way when you’re laden with Christmas gifts and so your bag weighs a couple pounds over the 55-pound limit. United, on the other hand, was unbending and unhelpful in general. It was too much for the attendant to help me successfully use the self-check in kiosk. It wasn’t possible to let me on the flight if my reserved seat hadn’t already been filled by someone on standby. There were no smiles, no apologies, no pathos. SWA +2 United -3
Seating Assignments… This one is a toss-up. The SWA open seating has a certain cattle call feel to it, with folks trying to check in via the web exactly 24 hours in advance to get the coveted A passes with low numbers. On the other hand, there’s a certain advantage to choosing your seat and being (mostly) able to avoid sitting near the families with screaming toddlers whom you noticed in the terminal and prayed (in vain) would not be on your flight. SWA +1 for freedom. United +1 for a more calm boarding procedure.
Checked Baggage… SWA still allows up to 2 checked bags per person, up to 55 pounds each. No fees. United charges $15 for the first bag, $25 for the second bag. SWA +1 United -1
Snacks… SWA still gives you complimentary beverage service and your choice of pretzels or peanuts. United charges $6 for a snack box. Cash only, preferably exact change. SWA +1 United -1
Flight Attendants… SWA has those wonderful, witty, cheeky flight attendants I enjoy so much. I think there are sarcasm and irony portions of their flight attendant exams. On the flight back to Portland after Christmas, one such flight attendant got on the intercom and requested that a certain passenger called Josh ring his call button if he was aboard. When the 30-something-year-old pushed the button, the flight attendant got back on the intercom for everyone to hear and said this: “Josh, your hotel just contacted us. I’m sorry, but they were unable to find the Spiderman pajamas you left there last night. They said you can call back later and they’ll check again.” Heh. Now that was funny. United? Not a single joke cracked in 3 ½ hours. How very boring. On the other hand, at least they weren’t rude. SWA +2 United 0
In-Flight Movie… I’ve never been on a SWA flight that’s had a movie. United treated us to “The Duchess” today, featuring Keira Knightley. SWA -1 United +1 for showing a movie and +1 additional since the movie did not feature any SNL alumni.
Passenger Flatulence… Today felt like I was at a military training base in the biological weapons training facility. Okay, I know I can’t truly blame the airline for the copious consumption of gas-inducing foods by the persons sitting near me – after all, it’s not like the airline gave us any food! – but maybe those oxygen masks need to be available for more situations than loss of cabin pressure. No score here.
Landings… My last two landings with SWA have been at significant speeds, such that myself and many other passengers braced our hands against the seats in the event we’d go sliding off the end of the runway. United had fairly clean landings today, with only minor side-to-side movement. SWA -1 United +1
Okay, let’s check the tally… Drumroll please…
SWA: 5
United: -1
I guess it’s official… I prefer good ol’ customer service to in flight movies or other “luxuries.” :o)
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